Looking after it
The part that matters
twelve months later.
This is the part that matters twelve months later, and it is why the care plan is a condition rather than an option. A site nobody maintains decays quietly — certificates lapse, plugins go stale, the contact form stops sending and nobody notices for six weeks.
Two plans
One is the condition. The other is the one funders ask for.
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Care+
Fixed monthly fee
Hosting, DNS and SSL managed. Backups and uptime monitoring. Platform and dependency updates applied and tested. Changes, out of the quarterly hours. A monthly performance check and a quarterly summary in plain English.
- Hosting, DNS and SSL managed
- Backups and uptime monitoring
- Updates applied and tested
- Monthly performance check
- Quarterly summary in plain English
Included time 3 hours a quarter
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Assured
Fixed monthly fee
Everything in Care+, with priority response, plus a written annual review of accessibility, privacy, backups, domain and certificate renewals — addressed to your board, your trustees or your funder, and written to be read by them rather than by me.
- Everything in Care+
- Priority response
- A written annual review
- Accessibility, privacy, backups and renewals
- Addressed to your board, trustees or funder
Included time 6 hours a quarter
The hour bank
Included time expires. Here is why I say so now.
Included time is a quarterly bank and it expires. Three hours a quarter means three hours in that quarter, not thirty-six hours saved up for a redesign in year three. I would rather say that plainly now than argue about it in month nine.
The condition
A care plan comes with every build, for the first year
Twelve months of Care+ is included in every build quote and billed monthly. It is a condition rather than an upsell, and the reason is straightforward: I do not want my name on a site that has been left to rot, and if you are going to ring me when something breaks — and you will — it is better for both of us that there is an arrangement in place. After the first year you can stop, stay, or move up to Assured.
First year, in total
Your quote shows the build fee, twelve months of Care+ and the first-year total on one page, so there is nothing to add up and nothing to discover later. You get it in writing within three working days of the call.
What I commit to
Times I always meet, not times I would like to meet.
I work on this alongside a senior day job, and I would rather publish a commitment I always meet than a faster one I sometimes miss. These are the times I work to, and I report against them.
| Situation | You hear from me | It is dealt with |
|---|---|---|
| Site down, or the enquiry form is broken | Within one working day | Same or next working day |
| A change, a fix or a small job | Within one working day | Five working days |
| An improvement or something new | Within one working day | Scheduled with you |
A slower commitment that is always met is worth more than a faster one that is not. That is why these numbers are the ones on the page.
A twelve-month guarantee
Anything that does not work as specified gets fixed at no charge for a year after launch. That covers defects. It does not cover changes of mind, which is a different and entirely reasonable request that I will quote for.
The annual review
The document your trustees actually asked for.
The written annual review is the document that answers a trustee or a funder asking whether the website is accessible, whether personal data is handled properly, and who is responsible for it. I read seven local providers’ websites in August 2026. None of them published anything like it.
- Accessibility — what standard, what was tested, what falls short
- Privacy — what personal data the site handles, and where it goes
- Backups — that they exist, and that they have been restored from
- Domain and certificate renewals — dates, and who holds them
- Who is responsible for each of the above, by name
It is written to be read by a trustee, a funder or an insurer — not by me. It comes with the Assured plan.
Contact
Ask me what happens
when something breaks.
It is a fair question and the answer is on this page. If you want it applied to the site you already have, that starts with the same thirty-minute call.